Privacy Policy

Orca Creative understands that its use of your information requires your trust. Orca Creative is committed to the highest standards of data privacy and will only use your information for clearly described purposes and in accordance with your data protection rights.

Orca Creative is registered at this address:
15 Magnus Drive, Basingstoke, Hampshire RG22 4TX

Orca Creative as Data Controllers and our responsibilities:
Orca Creative is responsible for, and is the Data Controller of your personal information.

Changes to this Privacy Policy:
We may modify or update this privacy policy from time to time.
If we change this privacy policy, we will notify you of the changes. Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you may have under local law (e.g. to object to the processing).

HOW DO WE COLLECT YOUR PERSONAL INFORMATION

These are the main ways we collect your information:
› If you contact us directly via our website to request information about our services.
› If you buy a service directly from us.
› If with your permission, your contact details are transferred from authorised third parties.
› If we acquired your personal data from other sources with your permission.

If you give information on behalf of someone else you must ensure that they have been provided with this Privacy Policy before doing so.

If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian to do so.

Please help us to keep your information up to date by informing us of any changes to your contact details or preferences.

WHAT INFORMATION MAY BE COLLECTED ABOUT YOU

The following types of information about you may be collected:

Contact Details
› Name
› Business Address
› Phone numbers
› Email address

HOW YOUR PERSONAL INFORMATION MAY BE USED

Use of personal information under EU data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy.

The main uses of your information are:

Customer Support – to respond to enquiries.
Orca Creative use your personal data for customer care and for personalised communication where necessary and with your consent.

In order to ensure that you receive relevant and personalised communications, we will use your data to create an individual customer profile.

Your data may also be used for other purposes for which you give your permission or, in limited circumstances, when required by law or where permitted under the terms of relevant data protection and privacy law.

Quality Assurance, Research and Development – to improve our services.
Orca Creative may use any of the information that it receives through the provision of services for service quality assurance and development purposes. Before any such use is undertaken your information will be de-personalised so it cannot be directly linked back to you.

Compliance with legal requests for your information – to comply with our legal obligations to law enforcement, regulators and the court service.
We may be legally required to provide your information to law enforcement agencies, regulators and courts and third party litigants in connection with proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Legal grounds for processing of your personal information.
The use of your information set out above is permitted under EU data protection law on the basis of these principal legal grounds:

› Where you have consented to the use (you will have been presented with a consent form in relation to any such use and may withdraw your consent at any time by calling 01256 321 967
› Or sending an email to hello@orcacreative.co.uk
› Or by writing to us at: Orca Creative, 15 Magnus Drive, Basingstoke, Hampshire, RG22 4TX
› Where necessary to enter into or perform our contract with you
› Where we need to use it to comply with our legal obligations
› Where necessary for us to defend, prosecute or make a claim against you, us or a third party

There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavours to identify the ground and communicate it to you as soon as possible after becoming aware of the new basis.

Transfer to third parties.
Personal information which we collected may be transferred to third parties on your behalf, only with your consent.

This is only shared in a secure manner, using a consistent security protocol. When we share with other parties we ensure that they only use your personal data for the purpose it was collected and do not allow them to abuse this agreement.

HOW DO WE KEEP YOUR PERSONAL INFORMATION SAFE

We use a variety of security measures to help protect and maintain security, integrity and availability of your information.

Although data transmission over the Internet or website cannot be guaranteed to be secure, we work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements. Our main security measures are:

› Tightly restricted personal access to your data on a ‘need to know’ basis and for the communicated purpose only
› Fire-walled IT systems to prohibit unauthorised access e.g. from hackers
› Regularly monitored access to IT systems to detect and stop misuse of personal data

If you have a personal password which enables you to access certain parts of our websites or any other portal, app or service we operate, do not forget your responsibility for keeping this password confidential. We ask you not to share your password with anyone.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR

We retain your information only as long as is necessary for the purpose for which we obtained them and any other permitted linked purposes. If information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

We restrict access to your information to only those persons who need to use it for the relevant purpose.

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

Use for marketing:
We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.

Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries thereafter.

Where claims are contemplated:
In relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that data for as long as that claim could be pursued.

HOW TO CHANGE YOUR PRIVACY PREFERENCES

You can change your preferences, or withdraw your consent in relation to how Orca Creative use your personal information in one of the following ways:
• You are able to request information about your data stored at Orca Creative as well as request the correction, deletion or restriction of your personal data
• By contacting Orca Creative on 01256 321 967
• Or by sending an email to hello@orcacreative.co.uk
• Or by writing to us at: Orca Creative, 15 Magnus Drive, Basingstoke, Hampshire, RG22 4TX

CONTACTING ORCA CREATIVE ABOUT THIS PRIVACY POLICY

If you have any questions in relation to our use of your information you should contact Orca in one of the following ways:

› Call is on 01256 321 967
› Or by sending an email to hello@orcacreative.co.uk
› Or by writing to us at: Orca Creative, 15 Magnus Drive, Basingstoke, Hampshire, RG22 4TX

Under certain conditions you have the right to require us to:
› Provide you with further detail on the use we make of your information
› Provide you with a copy of your information
› Update any inaccuracies in the information we hold about you
› Delete any information about you that we no longer have a lawful ground to use
› Provide you with your personal information in a usable electronic format and transmit it to a third party (right to data portability)
› Restrict our use of your personal information
› Cease carrying out certain processing activities based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.

If you are dissatisfied with our use of your information or our response to any exercise of these rights you have the right to complain to your data protection authority, this in the UK is the Information Commissioner’s Office.

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